✦ SUPPORT
NEED A HAND?
Quick answers first. New to the game? Start with How to play.
My progress or streak disappeared.
Progress is saved in your browser on this device. It is lost if site data is cleared, in private/incognito windows, or when you switch browser or device. The Android app keeps its own separate progress.
When does Today's Five change?
A new five begins every day at midnight UTC. Everyone gets the same stars on the same day.
The map doesn't respond.
Make sure the page has finished loading, then drag to spin and tap to place your pin. If it still sticks, refresh the page — locked answers are saved and the game continues where you left off.
There's no sound.
Check the sound button in the game and your device volume. Browsers only play sound after you tap or click something on the page.
Can I skip the intro videos?
Yes. SKIP appears after a moment, or press Esc on a keyboard. Each intro can be watched again with ▶ REPLAY INTRO.
I think an answer is wrong.
Thank you — please send the star's name, the question and what you think is wrong, using the contact details below.
Is there an Android app?
Yes, it is on its way to Google Play. The website and the app share the same game.
Contact
Email: sales@startap.fun
The Android app has no accounts and stores progress only on the device. Free play on the website does not need an account. StarTap Premium, when it is offered, is optional.
A Premium account stores the email address you sign in with, the plan, the status, and the date access renews or ends. A payment record stores the reference, plan, amount, currency, status, and the time it was confirmed. StarTap does not store card numbers.
Premium payments on the website are processed by Flutterwave. Their privacy policy applies on the payment page. StarTap receives the payment result — status, amount, currency and reference — not your card number.
Paid plans are billed by Flutterwave on the monthly or yearly schedule you choose, until you cancel. Cancelling stops the next renewal. Access continues until the end of the period already paid for.
Premium checkout is provided by Flutterwave. If the success page is still confirming after a few minutes, email sales@startap.fun from the address you paid with.
Refunds and billing questions: email sales@startap.fun from the address you used to pay.